Patterns, scenes, and what we learned shipping agents in regulated environments.

Klarna replaced 700 customer service jobs with AI in 2024, reversed in May 2025. Salesforce and Block followed in 2026. Why the pattern repeats.

Zero Trust was designed for humans logging into systems. AI agents don't log in...they act, chain decisions, and call systems continuously. Here's what to do.
One short note when we publish. No marketing list. No drip campaign.